Suspension & Injury Policy

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While we love to see you every chance you get, we understand that sometimes life gets in the way!

You can request to put your payments on hold for up to eight weeks if you are injured or spending time out of town for work (proof may be requested for work related suspensions). Note: This does not include the 2 week Christmas/NY period.

You MUST let us know two weeks in advance (via email) of your hold period and we will arrange to suspend your payments. We’ll need a start and finish date as we will automatically to restart your membership when your hold period is complete.

We can only put your membership on hold for a maximum of eight weeks. Anything more is considered a cancellation, which will be carried out in accordance with your contract.

PANDEMIC SUSPENSIONS: Unfortunately the need for 14 days quarantine due to non-work related travel isn’t covered by our suspension policy. We appreciate that unless you were traveling for work the impact is outside our control.

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